AgCloud Privacy Policy

Last Updated: 11/11/2025

Introduction

AgCloud Pty Ltd ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at agcloud.com.au and our mobile applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Account Information: Name, email address, password, and other registration details
Profile Information: Any additional information you choose to provide
Communications: Messages you send to us, including support requests
Payment Information: Billing details when you make purchases (processed securely by third-party payment processors)

Automatically Collected Information

Device Information: Device type, operating system, unique device identifiers
Usage Data: How you interact with our Services, features used, pages visited
Log Data: IP address, browser type, access times, referring URLs
Location Data: Approximate location based on IP address (precise location only if you grant permission)
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity
Personalize and improve your experience

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support)
Legal Requirements: When required by law, subpoena, or other legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share your information
Aggregated Data: We may share anonymized, aggregated information that cannot identify you

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at info@agcloud.com.au.

Cookie Preferences

Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer.

Children's Privacy

Our Services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@agcloud.com.au
Address: 13 Scott Cres, Eaglehawk VIC 3556
Phone: 03 4418 2222

Additional Information for App Users

Mobile Permissions

Our mobile apps may request the following permissions:

Camera: To take photos or scan QR codes (optional)
Photo Library: To upload images (optional)
Push Notifications: To send you alerts and updates (optional)
Location: To provide location-based features (optional)

You can manage these permissions through your device settings at any time.

Mobile Analytics

We use mobile analytics tools to understand how you use our apps. These tools may collect information such as app usage frequency, feature usage, and crash reports.

App Store Information

When you download our app through the Apple App Store or Google Play Store, those platforms may collect certain information. Please review their respective privacy policies for more information.

Specific Jurisdictions

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).

European Union Residents (GDPR)

If you are in the EU/EEA, you have rights under the General Data Protection Regulation, including data access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.

To exercise any of these rights, please contact us at info@agcloud.com.au.